Collection of Personal Information
We may collect your Personal Information when you use our services or websites or otherwise interact with us during the course of our relationship. The Personal Information may be collected by our website through the Customer Application Form (CAF) or through its authorized third parties. Third Party is a service provider who associates with us and is involved in handling, managing, storing, processing, protecting and transmitting information on behalf of us. This definition also includes all sub-contractors, consultants and/or representatives of the Third party.
We may also collect and hold information related to your utilization of our services which may include your call details, your browsing history on our website, location details and additional information provided by you while using our services.
We may keep a log of the activities performed by you on our network and websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience at our portal along with evidentiary purposes. At any time while you are browsing our site, if you do not wish to share browsing information, you may opt out of receiving the cookies from our site by making appropriate changes to your browser privacy settings.
In case you do not provide your information or consent for usage of Personal Information or later on withdraw your consent for usage of the personal information so collected, we reserves the right to discontinue the services for which the said information was sought.
Disclosure and Transfer of Personal Information
Internal Use: As explained in the section “Collection of Personal Information” we may utilize some or all available Personal Information for internal assessments, measures, operations and related activities or any other lawful purpose.
We may transfer your personal information or other information collected, stored, processed by us to any other entity or organization located in US or outside US only in to fulfil the terms of a contract we have with you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide you with better services. While sharing your Personal Information with third parties, adequate organizational, technical and security measures shall be taken to ensure that reasonable security practices are followed at the third party.
We may obtain your consent for sharing your Personal Information in several ways, such as in writing, online, through “click-through” agreements; orally, including through interactive voice response; or when your consent is part of the terms and conditions pursuant to which we provide you service. We, however assure you that We does not disclose your Personal Information to unaffiliated third parties (parties outside corporate network and its Strategic and Business Partners) which could lead to invasion of your privacy.
Security Practices and Procedures
We further take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure security of Personal Information.
While we observe reasonable security measures to protect your Personal Information on all our digital platforms and internet connections, security risks may still arise for reasons outside of our control such as hacking, virus disseminations, force majeure events, breaches of firewall and secure server software etc. Please note that the above-mentioned measures do not guarantee absolute protection to the Personal Information.
Access and Correction
To the extent feasible and subject to applicable laws we shall provide you access to the information that we holds about you as well as facilitate any correction and updation of information. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise other rights you may have under applicable law). This is a security measure to ensure that personal data is not disclosed to any person who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We use best efforts to respond to legitimate requests within a reasonable timeframe.
You may have received marketing from us even if you’re not a customer or have never had contact with us. This is a result of third-party marketing lists which we may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you’ve registered with us to opt out of marketing from us, you shouldn’t receive such communications.
We reserves the right to modify this Privacy Notice. We will post any changes do our Privacy Notice on this page. Please check the “Last Updated” legend at the top of this page to see when this Privacy Notice was last revised. We encourage you to check frequently to see the current Privacy Notice to be informed of how Airtel is committed to protecting your information and providing you with improved content on our site in order to enhance your experience.
Feedback and Concerns
We are committed to safeguard your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us at email@example.com.